Returns & Refunds

At Frames by Airin, we take great pride in the quality of our craftsmanship. Due to the delicate nature of framed art, our return and refund policy varies based on your location and the circumstances of your request.

1. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately (within 48 hours of delivery) at contact@framesbyairin.com with photographic evidence of the damage and the packaging.

If your item arrived damaged, we will evaluate the issue and arrange for a replacement or a refund.

2. Domestic Returns (Within India)

For orders delivered within India, we accept returns within 7 days of delivery for a full refund (excluding return shipping costs), provided the item is in its original condition and packaging. Custom-sized or personalized frames are not eligible for returns unless damaged during transit.

3. International Returns (Global Orders)

Due to the high costs and logistical complexities of international courier services, we do not accept "change of mind" returns for orders shipped outside of India.

If an international order arrives severely damaged, we may, at our sole discretion, offer a partial or full refund without requiring you to ship the item back to India, provided adequate photographic proof is supplied.

4. Refunds

We will notify you once we’ve received and inspected your return (if applicable), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.